1. Refund Policy
    We are committed to ensuring that you are satisfied with your purchase. If you are not satisfied with your order, we offer a 14-day refund policy. Refunds are available for unused items returned within this period.
  2. Applicable Conditions
    Please note that the following items are not eligible for the refund policy:

Used or washed items

Items with damaged or missing labels and packaging

Specially customized or personalized items

  1. Refund Request Process
    To request a refund, please follow the steps below:

Contact Customer Service: Within 14 days of purchase, please contact our customer service team by email or phone with your order number and the reason for the refund.

Get Refund Authorization: Our customer service team will review your request and send a refund authorization message and return address if approved.

Returning the item: Please return the item to the address provided by customer service and keep the mailing receipt for subsequent inquiries.

Product Inspection: Once we receive the returned item, we will inspect it to confirm that it is eligible for a refund.

Refund Processing: If the item is eligible for a refund, we will process the refund within 2 business days after confirmation and the refund will be returned to the account originally paid.

  1. Refund Method
    Refunds will be processed through your original payment method. For example:

If you paid by credit card, the refund will be directly returned to the credit card account.

If you paid by other payment platforms, the refund will be returned to the corresponding account.

  1. Shipping costs
    When refunding, the original shipping costs are usually not refunded, unless the return is due to product quality problems or wrong delivery.
  2. Refund Time
    Refund processing time is usually 2 business days, and the specific arrival time may vary depending on the processing speed of banks and payment platforms.
  3. Example Situation
    Quality Issue: If the product is defective when you receive it, you can apply for a full refund or exchange.
    Product Disconfirmation: If the product you received does not match the product you ordered, we will cover the round-trip shipping costs for you to ensure your shopping experience is worry-free.
  4. Contact Us
    If you have any questions during the refund application process, please feel free to contact our customer service team:

Email: paveldimitrievichnosarev@mistralmart.com
We will serve you wholeheartedly and ensure that your problem is resolved in a timely manner.